Kopli Bakery OÜ is the controller of personal data of the online shop and forwards the personal data necessary for the execution of payments to the processor Montonio Finance OÜ.

What personal data is processed
– name, telephone number and e-mail address;
– delivery address;
– bank account number;
– the cost of goods and services and payment details (purchase history);
– customer support details.

Purposes for which personal data is processed
Personal data is used for the management of customer orders and the delivery of goods. Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of goods and services purchased and to analyse customer preferences. The bank account number is used to return payments to the customer. Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support). The IP address or other network identifiers of the user of the online shop are processed for the purpose of providing the online shop as an information society service and for the purpose of web usage statistics.

Legal basis
The processing of personal data is carried out for the purposes of the performance of a contract with a customer. Processing of personal data is carried out for the fulfilment of a legal obligation (e.g. order fulfilment, accounting and consumer dispute resolution).

Recipients to whom personal data are disclosed
Personal data will be transferred to the online shop’s customer support, for the management of purchases and purchase history and for the settlement of reclamations.
Name, telephone number and address will be forwarded to the courier providing the transport service.
The personal data will be transferred to the service provider for the purpose of accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality or data hosting of the online shop.

Accessing and correcting personal data
Personal data can be accessed and corrected through the Customer Support at

Withdrawal of consent
If the processing of personal data is based on the consent of the customer, the customer has the right to withdraw his consent by informing Customer Support by e-mail.

Personal data is stored for accounting purposes or for the settlement of consumer reclamations. The purchase history is kept for three years. In the case of disputes relating to payments and consumer reclamations, personal data will be kept until the claim is settled or the expiry date arrives. Personal data necessary for accounting purposes are kept for seven years.

In order to delete personal data, you must contact customer support by e-mail. A reply to the deletion request will be given within one month at the latest, specifying the period of deletion.

Transfer to
Requests for the transfer of personal data made by e-mail will be answered within one month at the latest. The customer support will verify the identity and notify the personal data to be transferred.

Direct marketing communications
The email address will be used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing communications, he/she should select the appropriate reference in the footer of the e-mail or contact customer support.

Dispute resolution
Disputes related to the processing of personal data can be resolved through customer support (Kopli Pagarid OÜ, Kopli 27, Tallinn, tel 58542224, ).

The supervisory authority is the Estonian Data Protection Inspectorate (

Shopping cart0
There are no products in the cart!